Residents’ Hub

We do allow day and night guests, however, for your own safety and security, there are a few guest policies in place: 

• You can have unlimited guests visiting during the day between 8am and midnight
• For overnight stays, one guest can stay for a maximum of eight consecutive nights throughout the month
• All guests must be 18 years of age or over
• You will have to sign in your guests, and they must bring a photo ID to gain entry into the building

You’re responsible for keeping your room tidy throughout your stay.

Don’t worry though as we know not everyone is a fan of cleaning and we offer a range of room cleaning packages by a member of our housekeeping staff. Pricing is dependant on the Nido so make sure to speak to the team to find out more information about our cleaning packages and availability.

We work hard to make sure that pretty much everything is included in your stay. Just so it’s clear, the below items are not included in your rent: 

1. We have vending machines in some of our Nidos. All snacks and drinks within the vending machines will be at your own cost.
2. You can pay for your laundry on a pay-as-you-go basis and you can book room cleans at reception for a set fee.

If you’d like any bedding, towels and/or kitchen equipment during your stay, you can buy them through UniKitOut. We’ve partnered with UniKitOut to provide you with plenty of options plus they’ll deliver to your door.

TVs are provided in our studio rooms at The Bridge (Newcastle), Globe Works (Birmingham) and Boyce House (Glasgow). TV’s are also provided in all of our shared kitchen/lounges so anyone who has booked an ensuite room. They are not provided in the ensuite rooms themselves, however, you are welcome to bring your own. You’ll be able to connect the TV to a centralised cable system and you will need to purchase a TV license for your TV during your stay with us.

We don’t provide phone lines, but If you’d like to have a phone in your room our internet provider can help to set it up for you. You will be able to make and receive external calls for £10 per month plus the cost of VOIP calls.

All you need to do is purchase a VOIP phone through the internet company and pay for your calls. Or you can simply choose to use an internet-based service like Skype or What’sApp and set up an account with them.

We have laundry rooms in all of our Nidos. You’ll have 24-hour access to washers, dryers and ironing boards. 

To get real-time availability of the washers/dryers, download the Circuit Laundry App.

Prices for a wash and dry can be found in your Welcome Book which you’ll receive upon checking-in. Payment is done through a pay-as-you-go card which can be purchased from a machine in the laundry room. 

For any other questions on laundry, speak to the team as they’ll be happy to help.

We encourage everyone to bring their bikes to university as it makes for a much more environmentally friendly way to get around town. In fact, all of our Nidos have bike storage available. Simply speak to the team to book your space.

If you’d like to move rooms, we’ll always try to accommodate it. Please do note that we can only offer room changes if there are rooms available to move into within your Nido and there is an understandable reason for wanting the change.

Keep in mind that different rooms can be offered at varying prices. The rates are based on a number of things, like the size of the room, location in the building and its availability so it may be that you will have to pay a different rate to occupy another room.

As terms and conditions may apply, please make sure you speak to us.

When moving in, you will receive two keys (one for your room and one for the post-box) and one building access FOB/key card. 

If you do lose any of your keys or the FOB, please let us know right away for health and safety reasons. For all key/FOB replacement pricing, it’s best to speak to the team however we’ve included some rough estimates below: 

• Up to £30 for a new room key
• Up to £15 for a new post-box key
• Up to £10 for a new access FOB/key card (this is dependent on the building)

Many of our Nidos have gyms onsite which can be accessed free of charge 24/7, so you are welcome to work out whenever you feel like it. 

Upon Check-In, we do require that you complete a gym induction to ensure you’re comfortable using all of the equipment.

Our maintenance teams are available five days a week to help with any issues or questions. They’re also available for any emergencies during the weekends.

If you do experience any maintenance issues during your stay, simply log it on your maintenance portal (full information can be found in your Welcome Book). The team will update you on the progress of the job and book a time with you for accessing your room.