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FAQs

We know that not everyone’s requirements are the same which is why we offer a variety of contract lengths.

Our contract lengths vary depending on which Nido you’re staying in.

  • Castle Hill: 51-week / 43-week contracts. Semester/summer stays also available
  • Haymarket: 51-week / 44-week contracts
  • St James: 51-week / 44-week contracts. Semester/summer stays also available
  • Haigh Court: 51-week / 44-week contracts
  • Stepney Yard: 51-week / 44-week. Semester stays also available
  • The Bridge: 51-week / 44-week contracts. Semester/summer stays also available
  • The Walls: 51-week contract. Semester/summer stays also available

When making your online booking, please make sure that you check both the contract length and the cancellation policy before you hit the confirmation button.

Once you’ve chosen your Nido room, you’ll need to secure it with us by paying a £100 holding fee to secure your room.

New to the UK? No worries. To make your life easier, and put you at ease, we have put together some useful links for you to review so you can better prepare:

To secure your room with us, you’ll need to sign your agreement and pay the £100 holding deposit which goes towards your first (or only) instalment.

If you’re paying in full, or if you’ve opted for a payment plan of 4 instalments, the first (or full) payment doesn’t need to be paid upon booking however it will need to be paid before your arrival in September.

If you’ve booked after the first instalment is due you will need to pay either the total amount if you are paying in full, or if you’re paying instalments the first payment.

Yes, you will be asked to pay a holding deposit of £100 to complete your booking

The holding deposit is a non-refundable payment which allows us to reserve your chosen room until the start of your tenancy. The £100 will be deducted from your first (or only) instalment.

Yes, an International guarantor will be required if you are paying in instalments or are 16-years-old. We collect all of your guarantor information and will send an email to them for you. Easy.

We talk a lot to the people living with us so we know that payment options are important. You can choose to pay in 4 instalments or in full. It’s your choice.

When booking your room, you’ll be given all three options to choose from. Once selected, you’ll be given the payment breakdown and dates so it’s clear. Any future payments can be made using the Nido Portal.

When booking a room for the academic year, you will be required to pay a £100 deposit upon making your reservation.

You will then have the choice to pay everything up front or in four instalments (location dependent). When choosing multiple instalments, the full accommodation fee for your stay will be divided into separate amounts. The first instalment is due prior to check-in on 10 August 2022.

Other instalment dates are as follows:

Four instalments: second due 26/09/2022, third due 04/01/2023 and fourth due on 12/04/2023.

Any queries regarding payment due dates should be sent to the relevant residence team via our Contact form or using the details below:

  • CastleHill@nidostudent.com
  • StJames@nidostudent.com
  • TheBridge@nidostudent.com
  • StepneyYard@nidostudent.com
  • TheWalls@nidostudent.com
  • HaighCourt@nidostudent.com
  • Haymarket@nidostudent.com

We accept the following payment types: Domestic UK debit, International (non-UK) debit cards, credit cards and American Express.

Bank transfers: Bank transfers can take approximately 3 to 5 business days to clear into our bank account, so please check with your bank.

Should you encounter any problems with payment or would like to check your payments, please contact the residence team on +44 (0)207 1000 100.

Please make sure to include the student’s name and StarRez ID as a payment reference, e.g. Smith/12345

We’re tried to make booking an easy process for you. Here are the steps you can take once you’re ready to book:

  1. Find your perfect room on our website
  2. Select your specific room on the floor plan and click ‘book now’.
  3. Or speak directly to the team to book
  • Castle Hill:+44 (0) 122 3948 835 / CastleHill@NidoStudent.com
  • Haymarket: +44 (0) 131 3707 317 / Haymarket@NidoStudent.com
  • St James:+44 (0) 141 4733 993 / StJames@NidoStudent.com
  • Haigh Court:+44 (0) 151 3187 083 / HaighCourt@NidoStudent.com
  • Stepney Yard:+44 (0) 284 3449 903 / StepneyYard@NidoStudent.com
  • The Bridge:+44 (0) 284 3449 904 / TheBridge@NidoStudent.com
  • The Walls: +44 (0) 238 2353 240 / TheWalls@NidoStudent.com

We offer ensuite rooms within shared apartments, where you have access to your own bathroom, but you will share the living room and kitchen space. Or you can opt for a studio room where you’ll have access to your own bathroom as well as your own private kitchen area. You can find out what is included in your ensuite or studio on the relevant residence page.

Our communal spaces are residence specific, so please check the relevant residence page on our website to see what spaces it includes. In the majority of our Nido’s you will have access to an on-site gym which is free to use, as well as comfortable social and study spaces. In some of our newer Nido’s you can also find private dining rooms that you can book out with friends for dinner parties; gaming rooms with projector screens, and lastly cinema rooms complete with plenty of comfortable seating and surround sound.

Please note due to the on-going C-19 pandemic, we ask that the in-residence rules and regulations are adhered to when using the communal spaces. If you have any questions please speak to the reception team.

Yes, we do – please check with the residence about whether your studio room is eligible for dual occupancy. Both students who wish to book as a joint tenancy MUST be students.

We have accessible rooms available at all our residences, so we want to make sure that everyone is able to have a safe and comfortable stay with us, so please let us know about any medical information or disabilities on your application, or contact us directly to find out more.

Yes – all of our Nido’s offer summer stays. Please visit the relevant residence page or contact the residence team for more details.

We also offer semester stays, however, availability depends on the residence and the time of year.

Yes, the agreement for your room, which you are required to accept in order to complete your booking and secure your room, is a legally binding contract.

You can read the full cancellation policy here.

Please get in touch with our team directly should you wish to cancel your contract at cancellations@nidostudent.com

Nido is home away from home to all students that are 17 years of age or over, from any university and any country in the world.

There are a few requirements you need to meet in order to stay with us. You need to prove that you are at least one of the following:

  • a student who is taking a full-time course in the city where we are based
  • a student on an organised study-abroad programme
  • a student enrolled full-time in a language school
  • a student conducting a work placement course as part of a degree-granting programme
  • You’re able to book from the age of 16 at the time of check-in however we do ask that you supply us with an indemnity form and comply with our under 18-year-old policy.

Have some questions for us? Give us a call on +44 (0) 207 1000 100 or visit our contact us page for more ways to get in touch.

These aren’t included in your room as they tend to be personal items. However, we’ve partnered with UniKitOut and Rise & Fall (an eco-friendly option) so you can purchase everything you’ll need for your room and have it ready for you upon arrival.

Yes, we have high speed Wifi throughout each Nido so you can be connected at all times. More information on how to connect will be provided upon your arrival and this is included in your rent so you do not need to pay for it.

Please note – during the on-going C-19 pandemic we are asking students to be respectful of each other and to keep guests to a minimum.

We do allow day and night guests, however, for your own safety and security, there are a few guest policies in place:

  • You can have unlimited guests visiting during the day between 8am and midnight
  • For overnight stays, one guest can stay for a maximum of three consecutive nights throughout the month
  • All guests must be 18 years of age or over
  • You will have to sign in your guests, and they must bring a photo ID to gain entry into the building
  • You will be responsible for your guest throughout their time at Nido

Cleaning services are not included in your stay. However, they are available. All you have to do is to contact your Nido team to book your cleaning service for a small fee.

We work hard to make sure that pretty much everything is included in your stay. Just so it’s clear, the below items are not included in your rent:

  1. We have vending machines in some of our Nidos. All snacks and drinks within the vending machines will be at your own cost.
  2. You can pay for your laundry on a pay-as-you-go basis
  3.  You can book room cleans at reception for a set fee.

If you’d like any bedding, towels and/or kitchen equipment during your stay, you can buy them through UniKitOut. We’ve partnered with UniKitOut to provide you with plenty of options plus they’ll deliver to your door.

TVs are provided in our studio rooms at The Bridge (Newcastle). TV’s are also provided in all of most of our shared kitchen/lounges they are not provided in the ensuite rooms themselves, however, you are welcome to bring your own. You’ll be able to connect the TV to a centralised cable system. If you are watching live or recorded live TV programmes on any channel or TV service, or downloading or watching BBC programmes on BBC iPlayer on any device you will need to purchase a TV licence during your stay with us.

We have laundry rooms in all of our Nidos. You’ll have 24-hour access to washers, dryers and some sites will have ironing boards available.

To get real-time availability of the washers/dryers, download the Circuit Laundry App.

Prices for a wash and dry can be found in your Welcome Book which you’ll receive upon checking-in. Payment is done through a pay-as-you-go card which can be purchased from a machine in the laundry room.

For any other questions on laundry, speak to the team as they’ll be happy to help.

When moving in, you will receive your keys/FOB for your room, access to the building and usually a post box key

If you do lose any of your keys or the FOB, please let us know right away for health and safety reasons. You will be charged for a replacement which the residence team can arrange for you.

Many of our Nidos have gyms onsite which can be accessed free of charge 24/7, so you are welcome to work out whenever you feel like it.(Please note that due to the covid-19 pandemic some of the gyms are closing from 10pm at the moment – please check with the residence team for your gym’s up to date opening hours)

Upon Check-In, we do require that you complete a gym induction to ensure you’re comfortable using all of the equipment.

No, you are not permitted to sublet any part of your accommodation, as per your accepted tenancy license agreement or AST. If you need to move out early, you should contact the reception team to discuss the option of a tenancy takeover.

Our maintenance teams are available five days a week to help with any issues or questions. They’re also available for any emergencies during the weekends.

If you do experience any maintenance issues during your stay, simply log it on your maintenance portal (full information can be found in your Welcome Book). The team will update you on the progress of the job and book a time with you for accessing your room.

We know how important your belongings are to you which is why we provide contents insurance to everyone staying in a Nido. Find out more about what’s covered, here: /help/contents-insurance/

We encourage everyone to bring their bikes to university as it makes for a much more environmentally friendly way to get around town. In fact, all of our Nidos have bike storage available. Simply speak to the team to book your space.

Bikes are stored at your own risk and you should ensure you have sufficient cover in place for your bike with Endsleigh. In no circumstances should bikes be stored in your room, corridor or in the communal space in the building.

We’re committed to providing a safe and healthy environment for all students, employees, clients and other parties who may be affected by our activities.

We are committed to continual performance through learning from experience. We will always engage with all of our staff, students, clients and suppliers so that everyone is involved and invested in managing risk.

To understand more about our Health & Safety Policy, click here.

In our ensuite rooms you will find:

  • A small double bed
  • Study desk & chair
  • Ensuite bathroom with shower, sink & toilet
  • Wardrobe with hanging space and shelving

Our studio rooms include:

  • A small double bed
  • Wardrobe with hanging space & shelving
  • Ensuite bathroom with shower, sink & toilet
  • Study desk & chair
  • Breakfast bar and kitchenette with storage, hob, microwave oven, and fridge

Lastly, our kitchen/living room spaces include:

  • Shared kitchen with storage, hob, combi microwave oven, oven and fridge
  • Dining area with dining table
  • Lounge area with sofas and TV

This is residence specific, so please check the relevant residence page for a full list of what is included in your Nido room.

If you ever need to contact the team at Nido, feel free to get in touch. Our teams are always there to help.

Castle Hill: +44 (0) 122 3948 835 / CastleHill@NidoStudent.com

Haymarket: +44 (0) 131 3707 317 / Haymarket@NidoStudent.com

St James: +44 (0) 141 4733 993 / StJames@NidoStudent.com

Haigh Court: +44 (0) 151 3187 083 / HaighCourt@NidoStudent.com

Stepney Yard: +44 (0) 284 3449 903 / StepneyYard@NidoStudent.com

The Bridge: +44 (0) 284 3449 904 / TheBridge@NidoStudent.com

The Walls: +44 (0) 238 2353 240 / TheWalls@NidoStudent.com

Electric scooters should not be kept or charged anywhere in the building under any circumstances. This includes your room, flat, common spaces and the bike store.

When checking in to your Nido, we’ll need to see a form of photo identification (passport, drivers license etc).

We’ll also need to see the proof of studies from your university, the best way to do that is to bring and show us your acceptance letter, we may also need a copy of this for our records and to provide to the local council upon request.

If you’d like to move rooms, we’ll always try to accommodate it. Please do note that we can only offer room changes if there are rooms available to move into within your Nido residence and there is an understandable reason for wanting the change.

Keep in mind that different rooms can be offered at varying prices. The rates are based on a number of things, like the size of the room, location in the building and its availability so it may be that you will have to pay a different rate to occupy another room.

As terms and conditions may apply, please make sure you speak to us.

To ensure you get the best check in experience, we will send out an email with different timeslots when it gets nearer to your check-in weekend, so you can book a time that’s suitable for you.

Check In Weekend takes place in September however the dates vary depending on what Nido you’re staying in:

Castle Hill: 3 & 4 September 2022

Haymarket: 3 & 4 September 2022

St James: 3 & 4 September 2022

Haigh Court: 10 & 11 September 2022

Stepney Yard: 10 & 11 September 2022

The Bridge: 10 & 11 September 2022

The Walls: 3 & 4 September 2022

The health safety and wellbeing of our students is our top priority. We continue to monitor the situation closely and are proactively following healthcare and government advice from the World Health Organization, HSE, and the Department of Foreign affairs to help ensure we are effectively managing the implications of coronavirus and responding as necessary.

Within our residences:

  • We keep a stock of hand sanitiser for you to use in each of our residences
  • We’re frequently cleaning all communal and high footfall areas, following our strict COVID-19 sanitising protocol.
  • Cleaning schedules, sanitising stations and social distancing guidance are available to ensure we continue to care for each other and keep our communities safe.
  • A visitor questionnaire and sign in will be required to ensure our guests do not have any symptoms which may put our community at risk.
  • We are running all events virtually via our Instagram and Facebook channels and are slowly re-introducing in-person events
  • Our teams are available 24/7 to provide you with dedicated support and ensure you stay safe and well.
  • All of our buildings have 24/7 CCTV and secure entry points.
  • Our teams have been trained on COVID-19 secure protocol, adhere to latest official government guidance, and ensure appropriate social distancing, sanitising and safeguarding measures are in place.
  • We strongly recommend that all of our students follow the most recent guidance from the HSE and the World Health Organization.

It is perfectly understandable that you might be anxious or worried about coronavirus and the impact it could have on your life, particularly because this might include being asked to stay at home or to avoid other people.

Mind has created a guide here focusing on staying mentally healthy in light of the current situation and we would encourage any students who feel concerned to read the information carefully.

The NHS has also issued the following advice to assist you in looking after your mental health by staying mentally and physically active during this time, such as:

  • Look for ideas of exercises you can do at home
  • Spend time doing things you enjoy – this might include reading, cooking, other indoor hobbies or listening to the radio or watching TV programmes
  • Try to eat healthy, well-balanced meals, drink enough water and try to avoid smoking, alcohol and drugs
  • Keep your windows open to let in fresh air, get some natural sunlight if you can, or get outside into the garden (where possible)

You can also speak to your residence team about it and they can help with local resources, groups and university support too. 

In person viewings are available again at Nido residences across the UK. You can select a virtual tour or in-person tour via our book a tour form.

We ask that if on an in-person tour, you maintain appropriate social distancing and if not except, wear a face coverings at all times.

You can still book virtual tours and 3D virtual tours of our common areas and room types are still available on our website.

BOOK A VIRTUAL TOUR

Our response is still in line with government guidance to isolate the flat or studio, employ track, trace and test to the flat or studio and all those they may have come into contact with.

We also carry out extra deep cleaning of the residence and common areas and close communal space. We then carefully manage spaces once they reopen.

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