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FAQs

We know that not everyone’s requirements are the same which is why we offer a minimum six month stay with flexible end date.

When making your online booking, please make sure that you check both the contract length and the cancellation policy before you hit the confirmation button.

Once you’ve chosen your Nido room, you’ll need to secure it with us by paying deposit.

Your deposit will be equal to 1 month’s rent.

To secure your room with us, you’ll need to sign your agreement and pay a deposit, equal to 1 month’s rent. The deposit is a security deposit and will be returned to you at the end of your stay if there is no damage to the property.

Rent is due monthly; the first payment will be equal to 2 months’s rent in advance. This doesn’t need to be paid upon booking, however it will need to be paid before your arrival.

Yes, you will be asked to pay a deposit equal to 1 month’s rent to complete your booking. This deposit is a security deposit and will be returned to you at the end of your stay provided there are no damages to your apartment.

On top of that you’ll need to pre pay 2 months rent.

We talk a lot to the people living with us so we know that payment options are important. You can choose to pay via direct debit (SEPA) or bank transfer. It’s your choice.

Once selected, you’ll be given the payment breakdown and dates so it’s clear. Any future payments can be made using the Nido Portal.

When booking a room for the academic year, you will be required to pay a deposit, equal to 1 month’s rent, upon making your reservation.

The first instalment is due prior to check-in on and will be equal to 2 month’s rent. Your rent will then be due monthly.

Any queries regarding payment due dates should be sent to the residence team via our Contact form or using the details below:

  • bryggen@nidostudent.com

Should you encounter any problems with payment or would like to check your payments, please contact the residence team.

Please make sure to include the resident’s name and StarRez ID as a payment reference, e.g. Smith/12345

We’re tried to make booking an easy process for you. Here are the steps you can take once you’re ready to book:

  1. Find your perfect room on our website
  2. Click ‘book now’
  3. Or speak directly to the team to book

 

We offer one and two bedroom apartments, with their own bathroom, living and kitchen space. Or you can opt for a studio room, where you’ll have access to your own bathroom as well as a private kitchen area. You can find out what is included in your apartment or studio on the relevant residence page.

Our communal spaces are residence specific, so please check the relevant residence page on our website to find out about all the amazing features. 

In the majority of our Nido’s you will have access to an on-site gym which is free to use, as well as comfortable social and study spaces. In some of our newer Nido’s you can also find private dining rooms that you can book out with friends for dinner parties; gaming rooms with projector screens, and lastly cinema rooms complete with plenty of comfortable seating and surround sound.

Yes, we do – please check with the residence about whether your studio room is eligible for dual occupancy.

We have accessible rooms available at all our residences. We want to make sure that everyone is able to have a safe and comfortable stay with us, so please let us know about any medical information or disabilities on your application, or contact us directly to find out more.

Yes – all of our Nido’s offer summer stays. Please visit the relevant residence page or contact the residence team for more details.

We also offer semester stays, however, availability depends on the residence and the time of year.

Yes, the agreement for your apartment, which you are required to accept in order to complete your booking and secure your room, is a legally binding contract.

If you wish to cancel your contract, you will need to give 3 month’s notice.

Please get in touch with our team directly should you wish to cancel your contract at cancellations@nidostudent.com.

Nido is home away from home for young professionals and all students that are 17 years of age or over, from any university and any country in the world.

These aren’t included in your room as they tend to be personal items.

Yes, we have high speed WiFi throughout each Nido so you can be connected at all times. More information on how to connect will be provided upon your arrival and this is included in your rent so you do not need to pay for it.

We do allow day and night guests, however, for your own safety and security, there are a few guest policies in place:

  • You can have unlimited guests visiting during the day between 8am and midnight
  • For overnight stays, one guest can stay for a maximum of three consecutive nights throughout the month
  • All guests must be 18 years of age or over
  • You will have to sign in your guests, and they must bring a photo ID to gain entry into the building
  • You will be responsible for your guest throughout their time at Nido

Cleaning services are not included in your stay. However, they are available. All you have to do is to contact your Nido team to book your cleaning service for a small fee.

We work hard to make sure that pretty much everything is included in your stay. Just so it’s clear, the below items are not included in your rent:

  1. We have vending machines in some of our Nidos. All snacks and drinks within the vending machines will be at your own cost.
  2. You can pay for your laundry on a pay-as-you-go basis
  3.  You can book room cleans at reception for a set fee.

 

Yes, TVs are provided in all our studios, and apartments.

We have laundry rooms in all of our Nidos. You’ll have 24-hour access to washers, dryers and some sites will have ironing boards available.

To get real-time availability of the washers/dryers, download the AppWash App.

Prices for a wash and dry can be found in your Welcome Book which you’ll receive upon checking-in. Payment is done through a pay-as-you-go card which can be purchased from a machine in the laundry room.

For any other questions on laundry, speak to the team as they’ll be happy to help.

When moving in, you will receive your keys/fob for your room, access to the building and usually a post box key.

If you do lose any of your keys or the fob, please let us know right away for health and safety reasons. You will be charged for a replacement, which the residence team can arrange for you.

Yes, your on-site gym can be accessed free of charge 24/7, so you are welcome to work out whenever you feel like it.

Upon check-in, we do require that you complete a gym induction to ensure you’re comfortable using all of the equipment.

No, you are not permitted to sublet any part of your studio or 1 bedroom apartment, as per your accepted tenancy license agreement.

Our maintenance teams are available five days a week to help with any issues or questions. They’re also available for any emergencies during the weekends.

If you do experience any maintenance issues during your stay, simply log it on your maintenance portal (full information can be found in your Welcome Book). The team will update you on the progress of the job and book a time with you for accessing your room.

We encourage everyone to bring their bikes to university and all of our Nidos have ample bike storage available. In fact, at Nido Bryggen there’s enough bike storage for everyone to bring two bikes with them!

Bikes are stored at your own risk and you should ensure you have sufficient cover in place for your bike. In no circumstances should bikes be stored in your room, corridor or in the communal space in the building.

We’re committed to providing a safe and healthy environment for all students, employees, clients and other parties who may be affected by our activities.

We are committed to continual performance through learning from experience. We will always engage with all of our staff, students, clients and suppliers so that everyone is involved and invested in managing risk.

To understand more about our Health & Safety Policy, click here.

All of our apartments include:

  • Small double bed(s)
  • Wardrobe(s) with hanging space & shelving
  • Ensuite bathroom with shower, sink & toilet
  • Study desk & chair
  • Wall-hung TV
  • Breakfast bar and kitchenette with storage, hob, microwave oven, and fridge

Lastly, the kitchen/living room spaces in our 2 bedroom apartments include:

  • Dining area with dining table
  • Lounge area with sofas and TV

Please check the relevant residence page for a full list of what is included in your Nido apartment.

If you ever need to contact the team at Nido, feel free to get in touch. Our teams are always there to help.

bryggen@nidostudent.com
+45(0)89877216

 

Electric scooters should not be kept or charged anywhere in the building under any circumstances. This includes your apartment, common spaces and the bike store.

All residents in Denmark need to have a CPR number.

You are able to use your Nido address to register for a CPR number, simply print or download a copy of your lease from the Nido Portal here.

You can find more information about CPR numbers here.

When checking in to your Nido, we’ll need to see a form of photo identification (passport, drivers license etc).

If you’d like to move apartments, we’ll always try to accommodate it. Please do note that we can only offer room changes if there are rooms available to move into within your Nido residence and there is an understandable reason for wanting the change.

Keep in mind that different rooms can be offered at varying prices. The rates are based on a number of things, like the size of the room, location in the building and its availability so it may be that you will have to pay a different rate to occupy another room.

As terms and conditions may apply, please make sure you speak to us.

To ensure you get the best check in experience, we will send out an email with different timeslots when it gets nearer to your check-in weekend, so you can book a time that’s suitable for you.

Check-in weekend takes place in September. You’ll receive an email from us with all the details.

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